Check the basics
Confirm the recipient’s email address and ask them to check spam, promotions tabs and mailbox storage. Never ask for their email password.
Review delivery information
Inspect the broadcast or transaction status available to your account. Look for failures, bounces or suppression instead of repeatedly sending the same message.
Confirm sender setup
For your own sending domain, follow the DNS authentication instructions supplied by the team. Sender authentication and website domain settings are separate.
Escalate with evidence
Provide support with the send time, campaign or order reference and recipient address through your normal support channel. Avoid including unnecessary attendee information.
Keep going
Need help with your account’s specific setup? Contact Eventsity.