Set up staff access
Give door staff the appropriate account access. Confirm the event and session each person will manage.
Prepare the devices
Charge phones or tablets, check camera permissions and test the venue connection. Do not assume offline operation; agree a fallback attendee list and reconciliation process.
Test real scenarios
Scan a valid test ticket, try a duplicate and find a booking manually. Make sure staff know how to handle an invalid ticket or a guest without an email.
Open the doors
Select the correct event, validate tickets and record entry. Escalate booking issues to a designated organiser rather than creating inconsistent exceptions.
Review attendance
After the event, compare check-ins with bookings and reconcile any manual entries using your agreed process.
Keep going
- Prepare for ticket sales at the door
- Find attendees, bookings and event subscribers
- Find tickets and resolve booking problems
Need help with your account’s specific setup? Contact Eventsity.